I shop at this location quite often because it's close to my house. But after today I'll never return there again. I've had problems with this store numerous times in the past and chose to look past it because it was convenient to go there, but I won't be returning after today. I stopped in to grab treats for my dog and a new toy. When I got there my dog decided to go to the bathroom in the parking lot, I immediately went into the store to see if I could get a bag to clean up the mess and when I walked in no one could be found. I walked around the store for a little while and then eventually started calling out to see if there was an employee even in the store. A couple of minutes go by and a woman finally popped up, she was pleasant and directed me to the clean up station. I grabbed the treats an the toy my dog picked out and cashed out. The cashier let me take the tags off the toy so my dog could have it, by the time we walked to the doors to leave the toy broke, we seriously only walked 10 ft. There was an employee outside sitting right in front of the door smoking a cigarette, he saw the toy had broken, so I asked him if I could just exchange it real quick because they were about to close. The employee named John instantly gave me an attitude and rolled his eyes at me and blatantly said no and grabbed his phone and started to act like he was talking on it. I asked him if he was serious and why he was catching an attitude with me when I asked a simple question and he continued to act like a jerk. And his final words were "hope you have better luck tomorrow" as I was walking to my car. This is the final straw. there's like two employees that are decent in that entire place, the rest literally treat you like you're a big inconvenience. And God forbid if you need to trade anything out, they treat you like in a criminal even when you have the receipt in your hand and the product is unopened. On top of it all this location is far from clean. Half of the dog cleaning products are leaking on the shelves. The time before the last I went in to get a moisturizer for my dog's skin and every bottle was covered with a sticky yellow substance. I brought it to one of the employees attention and asked if they could give me something to wipe the bottle down and my hands because it was all over the place, they said sure and never returned. And they find out he went on his break. If you would have told me he was going on break I would have been more than understanding and would have gotten help elsewhere. I could go on and on about the experiences I had here with just shopping and Grooming. I guess I should have learned my lesson a long time ago, but here I am. I hope it's just bad luck on my part and others aren't treated the way I was, I'm just glad I never had to ask for any real help or suggestions. My word of advice to anybody who shops at this location, if you think you're going to have any questions about any type of product or anything like that, save yourself the trouble and do the research before you step into this location and if you want to avoid a bad shopping experience and disappointment, choose another location or an entirely different pet supply chain all together. Sadly I would rather shop at Walmart then Petco at this point.
No matter where you go, it seems to be the same darn thing everywhere. Our pets are doomed. I have had similar experiences with Petsmart. Bottom line - my findings were as follows: You are your own victim's advocate who has to breathe down their neck to make sure that they are doing their job. Nobody wants to LISTEN to what you are looking to have done, what you are telling them or what you want them to know. It seems today's society is so busy with not missing a text message over not forgetting what they were told or requested to do. It's all the same. I have run into this same problem with my vet staff. They are soooooo busy with everything but paying attention and listening. It got to the point to where I am getting ready to let the Dr. know how I feel about having been ignored by her staff and we'll see if things improve or if I go to another vet (and I already have a backup plan B and C and D).
Okay Pet store. Might be a good place to get your dog groomed. Groomer was working on doggy while I was in Store.
Such a friendly staff. Next time I’m back in Clearwater and need to pick up dog supplies will definitely stop here !
I'd been to this store a few times, it's super clean and everything is so organized. But today... Oh my gosh the staff here is awesome. I brought in my puppy for some things, and the groomer and cashier totally spoiled us. He gave us a few treats (the expensive, cookie ones), and then filled up a bag for us to take home!! He then gave me $5.00 off of a grooming visit coupon with his initials. He also gave me all of the info on the puppy playtime group class. Although most products can be found cheaper online, it's worth it to have it right away and to not have to pay for shipping. Plus, the awesome staff makes it more enjoyable to shop around!
Petco Animal Supplies is a US Store based in Palm Harbor, Florida. Petco Animal Supplies is located at 30697 US Hwy 19 N, Palm Harbor, FL 34684, USA.
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